LiveIdaho.com Frequently Asked Questions

Frequently Asked Questions: (Knowledge Base)

#1 Question.
Why use LiveIdaho hosted e-mail instead of other free providers?

Our goal is to provide an email solution with today's best anti-virus and anti-spam engines running to help keep your email safe and clean for individuals, businesses, and families. LiveIdaho.com has been hosting email for sometime now and we have had tremendous response on the effectiveness of the service. Not only are we using this as a business venture, but we all use it personally for our own families. We are local to Idaho and planning on staying that way. Come join us at LiveIdaho.com and take back control of your email!

When a free e-mail account is signed up, you are put on the lowest priority for SPAM and content filtering due to fees the provider receives by allowing portions of advertising to be delivered to your free mailbox. Free comes at a cost if you don't want youth to view adult natured content. (examples: -yahoo, -google, -hotmail)

General Questions:		Answers:
How do I check my SPAM junk folder?	2	Log into your webmail and check the folder that is named "ASM Junk Folder" If your using a mail client application (Outlook Express, Outlook, Macintosh Mail, Eudora, etc.) drag any wanted email to the inbox and then check your email on your computer and it will download. Please review this folder often because SPAM filtering is over 95% affective leaving room for error on having valid emails to be quarantined. This is true with all SPAM filter systems.
Why can't I send email while using Earthlink as my Internet Provider?	3	Earthlink has blocked all port 25 traffic on outbound email so all email is routed through their email gateway, this is fine. In your mail settings, change your outgoing SMTP server to Earthlink's settings and adjust your outgoing authentication. LiveIdaho.com email will still send out normal. Incoming email settings for LiveIdaho.com don't need to be adjusted. See Support document for setting up email clients.
POP3	4	POP3 is the most recent version of a standard protocol for receiving e-mail. POP3 can’t be used to sync up calendars, contacts, or tasks, just email based folders from the server to the client. This standard protocol is built into most popular e-mail products, such as Eudora and Outlook Express. It's also built into the Netscape and Microsoft Internet Explorer browsers. POP3 is designed to delete mail on the server as soon as the user has downloaded it. However, some implementations allow users or an administrator to specify that mail be saved for some period of time. POP can be thought of as a "store-and-forward" service.
SMTP	5	SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving e-mail. However, since it is limited in its ability to queue messages at the receiving end, it is usually used with one of two other protocols, POP3 or IMAP, that let the user save messages in a server mailbox and download them periodically from the server. In other words, users typically use a program that uses SMTP for sending e-mail and either POP3 or IMAP for receiving e-mail.
IMAP	6	An alternative protocol is Internet Message Access Protocol (IMAP). IMAP can’t be used to sync up calendars, contacts, or tasks, just email based folders from the server to the client. IMAP provides the user more capabilities for retaining e-mail on the server and for organizing it in folders on the server. IMAP can be thought of as a remote file server. POP and IMAP deal with the receiving of e-mail and are not to be confused with the Simple Mail Transfer Protocol SMTP, a protocol for transferring e-mail across the Internet. You send e-mail with SMTP and a mail handler receives it on your recipient's behalf. Then the mail is read using POP or IMAP.
Why can't I send email while using Cableone as my Internet Provider?	7	Cableone has blocked all port 25 traffic on outbound email so all email is routed through their email gateway, this is fine. In your mail settings, change your outgoing SMTP server to Cableone's settings and adjust your outgoing authentication. LiveIdaho.com email will still send out normal. Incoming email settings for LiveIdaho.com don't need to be adjusted. See Support document for setting up email clients.